Privacy Policy
Last updated: 19.11.2025
Business Name: Honeyman Heating
Contact Email: [email protected]
Phone: 0115 6470164
Website: https://honeymanheating.com
1. Introduction
This Privacy Policy explains how Water Wizards (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website or contact us for a call back, service, or enquiry.
We respect your privacy and are committed to keeping your data safe and secure.
2. Who We Are
Honeyman Heating is the Data Controller for personal data collected through this website.
Our website is created and hosted by Retane Ltd, which acts as our Data Processor, providing the software and secure storage for submitted information.
3. What Data We Collect
When you use our website, we may collect the following:
Your name
Your phone number
Your email address
Details about your enquiry or service request
Any other information you choose to share
Technical data (like your IP address, browser type, and device information) may also be collected automatically for security and performance purposes.
4. How We Use Your Information
We use your data to:
Respond to your enquiry or booking request
Provide quotes and service information
Manage customer relationships and appointments
Keep internal records and improve our services
Comply with legal obligations
We do not sell or share your information with third parties for marketing.
5. Legal Basis for Processing
We process your data under one or more of the following lawful bases:
Contract: to provide the service you requested
Legitimate Interest: to respond to your enquiry or improve our services
Legal Obligation: to meet accounting or compliance requirements
Consent: where you’ve opted in for marketing or follow-ups
6. How Long We Keep Your Data
Your personal data is retained only as long as necessary to fulfil the purpose for which it was collected.
Enquiry data is normally deleted within 30 days after it is no longer needed, unless required for accounting or legal reasons.
7. Who Has Access to Your Data
Your data may be accessed by:
Honeyman Heating (to respond to enquiries and manage bookings)
Retane Ltd (as our website platform provider and Data Processor)
Third-party service providers such as email or SMS delivery platforms, only when necessary to deliver messages or quotes
All access is secure, limited, and logged.
8. Data Storage & Security
Your information is stored securely within Retane’s protected systems.
All data is encrypted in transit, protected by secure servers, and accessible only to authorised personnel.
9. Your Rights
Under the UK GDPR, you have the right to:
Access a copy of your personal data
Correct inaccurate information
Request deletion (“right to be forgotten”)
Object to processing
Restrict processing
Data portability
To exercise these rights, contact us at [email protected]
10. Cookies
This website may use cookies to ensure proper functionality and improve your experience.
For more details, please see our cookie policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be shown on this page with a revised date above.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
📧 [email protected]
📞 0115 6472028